Frequently Asked Questions

How much does it cost?

Individual - $120.00
Couples - $140.00
Family (3 or more) - $150.00
Tip: If you don’t have any benefits, keep your receipts, and claim them on your tax return. As registered social workers, our services are considered a medical expense!

Subsidized Programs

The following services offer full or partial benefits for professional counselling. As providers for each program, we can help you to determine your eligibility and the application process.

Crime Victim Assistance Program (CVAP) - Is for victims of violent crime who have been injured physically or psychologically because of certain crimes committed in BC.

First Nations Health Authority (FNHA) - counselling services are available for status and non-status individuals under their Mental Health Benefit.

Residential Historical Abuse Program (RHAP) - counselling for adults who were sexually abused as children while living in residential facilities that were funded or operated by the BC provincial government such as foster homes, group homes or provincial treatment facilities (Indian Residential Schools excluded).

ICBC - counselling for clients and victims of motor vehicle accidents for the first 12 weeks after the accident. If you have been in a car accident or witness to one, you may be eligible for 12 PRE-APPROVED counselling sessions.

How long are the sessions?

Sessions are 50 minutes long.

What is the preferred method of payment?

Methods of payment accepted are Visa, MasterCard, e transfer and cash.

What is your cancellation policy?

If for any reason you need to cancel your appointment, we require 24 hours notice otherwise, the full session fee will be charged.

Do you bill directly to extended health plans?

We do not bill directly for extended health care plans. Please check with your extended care plan for coverage details. We will provide you with an official receipt of payment which you can submit to your plan.

Is your office wheelchair accessible?

Yes, there is an elevator in the building to our office on the 2nd floor.

Is everything we discuss confidential?

Absolutely! We place a high value on confidentiality. Information about what is discussed in sessions will not be released to anyone without your informed, voluntary, and written consent. Legal exemptions are:

• If you threaten to harm yourself or others
• If there is suspicion or disclosure of abuse of vulnerable persons, such as a child or elderly person
• The court may request your records if you are involved in a legal matters

What is EMDR therapy?

EMDR has been extensively researched and proven effective for the treatment of trauma and PTSD. It has also been shown to be helpful with chronic pain, complicated grief, phobias, and other anxiety. The World Health Organization recommends EMDR as a treatment for PTSD, Grief and Loss and Acute Trauma.


Crisis Intervention and Suicide Prevention Centre

Confidential, non-judgmental, free emotional support 24 hours a day, 7 days a week for people experiencing feelings of distress or despair, including feelings which may lead to suicide.

Phone: 604.872.3311

Deaf or hearing-impaired: 1.866.872.0113

KUU-US Crisis Line Society

The KUU-US Crisis Line Society operates 24 hours and is a provincial aboriginal crisis line.

Adult Crisis Line 250.723.4050

Youth Crisis Line: 250.723.2040


Teen Health

This website helps parents care for their child’s ups and downs, from dealing with divorce to preparing for new siblings. Also provides information on how to understand your child’s behavior, whether it’s toddler tantrums or teenage depression.

Center for Young Women’s Health and Young Men’s Health:

These websites provide information targeted at parents of adolescents, including guides on how to support children suffering from depression and eating disorders. and